Privacy Policy

Privacy Policy under GDPR Regulation for I Concierge App

This privacy policy describes how Hotel Firenze Srl (TaxID IT02118290275) collects, uses, and discloses your personal information and data when you use our services through our websites and/or the I Concierge application.

What Kind of Data Is Collected?

Hotel Firenze Srl collects the following categories of data and information:

  • Personal identification information: name, physical address, email address, phone number.
  • Booking and service-related information: details about your stays, preferences, and requested services.
  • Feedback and surveys: responses to satisfaction surveys or service improvement questionnaires.
  • Device information: IP address, device model, operating system version, and geolocation (if provided).

How Is the Data Collected?

You provide Hotel Firenze Srl with most of the data we collect. Data is collected and processed when:

  • You register online or place an order for any of our products or services.
  • You use our website or application, where cookies may be set on your device.

How Will We Use Your Data?

Hotel Firenze Srl collects your data to:

  • Process your orders and manage your account.
  • Send emails with special offers on products and services.
  • Use images and videos submitted through the app for resolving your requests.
  • Post your content (with consent) on our app for promotional or informational purposes.
  • Enable QR code scanning through your camera or gallery.
  • Use your image as a profile picture (if you provide one).

With your explicit consent, your data may also be shared with partner companies to offer you their products and services.

How Is the Data Stored?

Hotel Firenze Srl securely stores your data in Europe, with data centers located in compliance with GDPR standards.

Data retention periods:

  • Booking and service-related data: retained for the duration of service provision and as required by law.
  • Marketing data: retained until consent is withdrawn.
  • Profiling data: retained until you withdraw your consent.

When the retention period expires, your data will be securely deleted or anonymized.

Third-Party Data Processors

Hotel Firenze Srl may share your data with trusted third-party processors, such as:

  • CRM platforms: e.g., Salesforce.
  • Marketing automation tools: e.g., MailChimp.
  • Payment processors: e.g., Stripe, PayPal.

Marketing

Hotel Firenze Srl may send you information about products, services, and promotions from us or our partners. If you have agreed to receive marketing communications, you may opt out at any time by:

Data Protection Rights

Under GDPR, you have the following rights:

  • Right to access: Request copies of your personal data.
  • Right to rectification: Correct inaccurate or incomplete data.
  • Right to erasure: Request the deletion of your personal data under certain conditions.
  • Right to restrict processing: Limit the processing of your data under specific conditions.
  • Right to object: Object to data processing for marketing or profiling purposes.
  • Right to data portability: Transfer your data to another organization or yourself.

To exercise these rights, contact us at info@hotel-firenze.com. We will respond within one month.

Privacy Policies of Other Websites

Our application may contain links to other websites. This privacy policy applies only to our app and services. If you click on a third-party link, please review their privacy policy.

Changes to Our Privacy Policy

Hotel Firenze Srl regularly reviews this privacy policy and posts updates on this page. This policy was last updated on 15/01/2025.

Contacting Us

If you have questions about this privacy policy or your data, contact us at:

Contacting the Appropriate Authority

If you have concerns about how your data is managed, you can contact the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) at www.garanteprivacy.it or call +39 06 696771.